This guide helps you to fix HBO Max unsupported version error on your Samsung TV. HBO Max is one of the most popular streaming services that offer some of the best shows, movies, originals, and much more. But many Samsung TV users complain about the Unsupported Version problem on the HBO Max app. Due to this, they will not allow to access HBO Max content and library. If you are also encountering an Unsupported version message on your Samsung TV then you are on the right article. Here we will discuss all the ways to fix HBO Max unsupported version error as well as possible reasons for this error.
What are the reasons for HBO Max Unsupported version error?
Unwanted cache and data-
Unwanted cache and data can also be the culprit of this because it has been seen many times that due to these unwanted caches, the app is not able to behave properly and shows such errors.
Outdated HBO Max app-
The most common reason for having an HBO Max Unsupported version problem is the outdated and older version of the HBO Max app. Because older version conflicts with TV and server many times and as a result, you see such unsupported version error message.
Problem in Smart Hub-
Sometimes apps do not work properly due to a fault in Smart Hub, and in this case, the apps conflict with the server and TV.
Corrupted TV settings-
Many apps are also affected by the corrupted TV setting. It has been seen many times that even changing the settings affects many apps. If your HBO Max app was working properly before making changes to the settings, then there are Incorrect TV settings behind it.
Server down-
Server down is the last reason due to which you might be facing HBO Max Unsupported version error.
How to fix HBO Max Unsupported version on Samsung TV problem?
Restart your Samsung TV-
Step 1– Press the standby/power button on your TV remote.
Step 2- Now unplug your power cord from the switch.
Step 3- Wait for a few minutes.
Step 4- Now plug into the main switch.
Step 5- Turn on your Samsung TV.
Step 6- Make sure to connect your Samsung TV to an active Wi-Fi connection.
Step 7- Now locate the HBO Max app.
Step 8- Launch the HBO Max app.
Update outdated HBO max app-
Step 1- Press the Home button on your TV remote.
Step 2- Locate the Apps by scrolling the left side and click it.
Step 3- Go to the gear icon on the top right side of your screen.
Step 4- Select the updated option.
Step 5- Hunt for the HBO Max app.
Step 6- On the drop-down menu, select the update option.
Step 7- It takes a few seconds to complete the update process.
Step 8- Then launch the HBO Max app.
Re-install HBO max app-
Step 1- Press the home button on your remote.
Step 2- Go to the Apps option.
Step 3- Locate the HBO Max app.
Step 4- Select the HBO Max app.
Step 5- On the drop-down menu, select the re-install option.
Step 6- Now your app will be re-install on your Samsung TV.
Step 7- After re-installing, launch the HBO Max app.
Step 8- If still, HBO Max Unsupported version problem appears on your screen. Then it might be due to an error on your Samsung TV.
Reset Smart Hub-
Step 1- Press the home button on your TV remote.
Step 2- Locate the settings option on the menu and click it.
Step 3- Go to the support option.
Step 4- On the support tab, select the Self Diagnosis option.
Step 5- Now click on the Reset Smart Hub option.
Step 6- Enter the default password “0000” to proceed with the setup.
Step 7- Now your Smart Hub will be reset.
Step 8- Launch the HBO Max app.
Reset TV-
Step 1- Tap on the home button on your Samsung TV remote.
Step 2- Go to the settings option.
Step 3- Select the support option.
Step 4- Now on the support tab, select the Self Diagnosis option.
Step 5- On the next screen, click on the Reset option.
Step 6- Now you have to enter your code to proceed Reset. So, enter 0000 in the given field.
Step 7- After resetting, all your TV settings will roll back to the default.
Step 8- Go to the Apps and install the HBO Max app.
Step 9- Launch the HBO Max app and check whether HBO Max Unsupported version is fixed or not.
Conclusion-
In this guide, we have told you all the ways by which you can easily get rid of the HBO Max Unsupported version. We hope that by following the above steps, you have got its solution and if still, you are unable to get rid of this problem. It only means that HBO Max’s server is down, and to find out, you can check by going to https://downdetector.com/status/hbo-max/ site.